Refund policy
Since Ahmed Sardar Dry Fruit deals in perishable natural food products (including premium nuts, dried fruits, and fresh honey), we maintain strict hygienic and quality controls. Your satisfaction is our top priority, and we handle issues on a case-by-case basis to ensure a great experience.
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Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. If you receive a damaged package, a defective product, or the wrong item, you must contact us within 48 hours of delivery.
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To process a replacement or claim, we kindly request you to share clear pictures or a short unboxing video of the parcel showing the damage or issue on our customer support WhatsApp number.
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Eligibility for Returns Due to food safety, health, and hygiene regulations, we cannot accept returns or provide refunds on food products that have been opened, unsealed, partially consumed, or tampered with after delivery, unless there is a clear, verified quality issue from our side.
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Cancellations If you wish to cancel an order, please notify us immediately. Orders can only be cancelled before they are dispatched from our warehouse. Once the order is handed over to the courier partner, it cannot be cancelled.
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Refunds & Replacements Once your complaint is verified and approved by our team:
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We will gladly dispatch a fresh replacement package to you at zero additional cost.
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If a refund is mutually agreed upon, it will be processed and transferred back to your original payment method (or via Bank Transfer / EasyPaisa / JazzCash for Cash on Delivery orders) within 5 to 7 business days.